Troubleshooting Online Course Access

Please see these common questions and answers for any trouble accessing the course. If you need further help, there is a contact form at the bottom of this page to reach our technical team directly. We’ll help! We have been experiencing a couple of bugs with the course and are working on it all resolutely to make it smooth. Thanks for your patience, and please do reach out. First, try clearing the cache though (see below), it really may work, even if it hasn’t previously. Thank you!

If you’re having difficulty on the site, with logging in, accessing content, or anything that seems glitchy, first try clearing the cache in your browser, then giving it another shot. Sometimes old commands and attempts get “stuck” in the cache, and so clearing that out can fix many problems, and give you a fresh start.

  1. The links below will explain how to clear the cache on the device you’re using:
  2. Close the browser.
  3. Reopen the browser and try what you were attempting again.

If the issue persists, it could be a conflict with a plugin or extension in your browser. Many ad-blockers will stop code from running properly, this can be worked around by using your browser in “Private Mode” or “Incognito”.

  1. The links below will explain how to launch a browser in Private Mode
  2. If you are successful with the login attempt while in Private Mode, then the issue is most likely an installed Ad Blocker. Most Ad Blockers provide a method to whitelist or otherwise allow specific sites to bypass the security of the plugin, which should be in the Settings or Preferences of the Ad Blocker.

If you’re still having trouble, fill out that handy form below and we will help you directly.

You might get this frustrating error message eventually if you try to log in unsuccessfully several times in a row. This means the website is now refusing to listen to your computer, no matter what you try. It’s a security setting that we depend upon to prevent hacking of the site. If this happens to you, you can fill out the form below and we’ll unlock your account.

Also, you can try again in an hour, as the site will be forgiving and start to listen to your computer again after that cool-down period.

We have made some magic happen here to connect Ancestral Medicine and NORD seamlessly for easy use in our courses! Any kind of computer magic comes with the potential for something to be glitchy, so apologies if this is happening to you. We’ll get it smooth again!
NORD is synced with the Ancestral Medicine site in such a way that when you are logged into to the online course, simply clicking on the Community, NORD Group, or Forum links in the main menu should get you directly into the NORD and sign you up for the private group, or get you in there if you’re already a member.

If that isn’t happening, try this:
1. Do the steps above to clear the cache in your browser and then re-login to the online course.
2. Try clicking on any of those links (Community, Forum, or NORD Group in the main menu).
3. If that doesn’t work, go ahead and fill out the form below and we will get you manually logged into NORD and it shouldn’t be a problem in the future.

More on this:

I’m part of the Ancestral Medicine course and it says I already have an account, but I don’t have a password, what should I do?

NORD integrates with Ancestral Medicine so that when you’re logged into the, a NORD account is automatically created.  When you follow the link from the Ancestral Medicine course to NORD, we can tell you’re part of the class and will automatically add you to the NORD group.

Some users have had issues with this feature.  It doesn’t seem to work with Safari on iPhone or iPad.  We also had an issue with users who were logged into when we set up the integration, which we resolved.

To access your NORD account, you can do either of two things:

  1. Reset your password using the “Lost your password?” link on the login form, then log in.
  2. Log in to, then visit NORD in the same browser window.  This method does not seem to work on mobile Safari.

When you’re logged in, you can change your password on you account settings page, which you can access through the Settings menu item under your username in the menu bar at the top of the page.

We’re so sorry – we know it is frustrating! There are many different potential reasons this could be happening, so we’ll try some basics first.

Try clearing the cache in your browser (instructions above) and giving it another shot first. If that doesn’t work, please feel free to submit the form below and we’ll help you out. We can always do whatever is needed to make sure you can get in the course.

Check out the NORD tutorial here to learn more in general about some of the functions and uses of NORD, beyond our own group space:

Still unresolved? Be in touch below!

For example, this will be something like Chrome, Safari, Firefox, etc. on a computer, or iOs, google, etc. on a mobile device.