Troubleshooting Online Courses

Aug 1, 2019 — We are aware of a problem some are having accessing Practical Animism Part Two Lesson One, in which you are requested to complete the previous lesson. This should now be resoves, although it might a little bit of time for the internet to catch up. If this is happening to you, please try logging out and restarting the computer, which may speed things along. 

Please see these common questions and answers for any technical and access issues with the online courses. If you need further help, please fill out the contact form on this page to reach our technical team directly. We’ll help! We are a small and attentive team of living humans, and will reply to you just as soon as we are able, likely within 24 hours (which is to say we do not have an IT help center at our disposal, but we are helpful and will solve the problems that arise). We are certain that both the course content and our attentive service will shortly eclipse whatever hiccup is happening at the moment. Please be kind to us. Thank you!

Melbourne

If you’re having difficulty on the site, with logging in, accessing content, or anything that seems glitchy, first try clearing the cache in your browser, then giving it another shot. Sometimes old commands and attempts get “stuck” in the cache, and so clearing that out can fix many problems, and give you a fresh start.

  1. The links below will explain how to clear the cache on the device you’re using:
  2. Close the browser.
  3. Reopen the browser and try what you were attempting again.

If the issue persists, it could be a conflict with a plugin or extension in your browser. Many ad-blockers will stop code from running properly, this can be worked around by using your browser in “Private Mode” or “Incognito”.

  1. The links below will explain how to launch a browser in Private Mode
  2. If you are successful with the login attempt while in Private Mode, then the issue is most likely an installed Ad Blocker. Most Ad Blockers provide a method to whitelist or otherwise allow specific sites to bypass the security of the plugin, which should be in the Settings or Preferences of the Ad Blocker.

If you’re still having trouble, fill out that handy form on this page and we will help you directly and cheerfully.

We’re so sorry – we know it is frustrating! There are many different potential reasons this could be happening, so we’ll try some basics first.

Try clearing the cache in your browser (instructions above) and giving it another shot first. If that doesn’t work, please feel free to contact us through the form on this page and we’ll help you out. We can always do whatever is needed to make sure you can get in the course.

You might get this frustrating error message eventually if you try to log in unsuccessfully several times in a row. This means the website is now refusing to listen to your computer and location, no matter what you try. It’s a security setting that we depend upon to prevent hacking of the site. If this happens to you, you can fill out the form below and we’ll unlock your account. We can make you a new password too, if you like.

Also, you can try again in an hour, as the site will be forgiving and start to listen to your computer again after that cool-down period.

That my friend, is our bad! Please email us at onlinecourses@ancestralmedicine.org or fill out the form on this page if you’ve enrolled in the course but you don’t have access to it. We’ll get you in there.

Occasionally, password reset emails take longer than we would like. We can manually reset your password for you. Go ahead and send us an email to onlinecourses@ancestralmedicine.org and we’ll do it ASAP!

Glad you’re here! You should have received a welcome email specifically from Ancestral Medicine (from onlinecourses@ancestralmedicine.org) with your password and where to sign in. Unfortunately, the login and password you have for the Shift Network pre-course won’t work on our website here. We really tried on that, but it wasn’t possible. It’s worth looking in your spam folder to see if it’s hiding there. If not, please just send us an email to onlinecourses@ancestralmedicine.org and we’ll get you squared away.

What’s up with that anyway? Why is it on both sites?

We had originally planned for Daniel to teach two overlapping courses with similar material — one through the Shift Network at their invitation after Daniel’s Ancestral Healing course was successful, and the previously scheduled course through our site here. In order to make a better experience for all, we collaborated with the Shift Network to instead turn it into one glorious course that Daniel can focus on exclusively, and within which we can all be together in a cohesive learning community. We’re really excited about it! Thanks, Shift Network!

This applies to the current Practical Animism Course:

There was a glitch here, but it should be solved now. Please refresh the page, and then if needed, clear the cache (see above). You no longer have to complete any lessons to move on to the next.

Why did it change? We updated the course so that the privacy of the course was extra-secure, and so that it’s easy to navigate to resource pages. We took additional security measures when we added the Map & Connect page, which made this way of presenting the pages under lessons the best choice. We’re sorry for any inconvenience, and hope you enjoy the resources!

Zoom Platform – Live Conference Access Things

We use Zoom for the live conferences in our online courses, and it generally works very well. Yes, Zoom is free to use for participants!

We know not everyone can make it to the live calls, and so we also record each live conference and make the recording and transcript available as soon as possible after each call (recordings are usually the same day, and transcripts take 2-4 days). Most people find Zoom easy once you get the hang of it. Once you make it into the call, we will remind everyone how to do things like mute yourself, raise your hand, etc. Really just figure out how to get there and it will be good. Here are some tips:

If you have not used Zoom before, please note that the Zoom installer file will download automatically when you join your first video call. Simply double-click on the downloaded file and let it walk you through the installation process. If you have any trouble with this automatic download, you can get the Zoom Client for Meetings from the download center:

Zoom download

Apple mobile devices:

Click here to get the Zoom app from the App Store.

Android mobile devices:

Click here to get the Zoom app from Google Play.

Here is a video that shows you what to expect joining a Zoom call on your computer for the first time, and the basics of using the system:

Joining a meeting with Zoom

You can continue hear to check out the video and audio settings:

Access video and audio settings

There are many more helpful tutorials from Zoom here.

Apple has native apps to use on all of your iOS gadgets for Zoom. Here are all the details from Zoom on using those.

Instructions for Androids are here.

Joining a Meeting by Phone Only

  1. Dial an in-country number. If you dial a toll number, your carrier rates will apply. You can find the numbers on the Live Calls page of your course, and also see a full list of international dial-in numbers at https://zoom.us/zoomconference.
  2. You will be prompted to enter the meeting ID – the nine (9) or ten (10) digit ID which is on the Live Calls page, followed by #.
  3. If the meeting has not already started and join before host is not enabled, you will be prompted to enter the host key to start the meeting, or to press # to wait if you are participant.
  4. You will be prompted to enter your unique participant ID. This only applies if you have joined on the computer or mobile device or are a panelist in a webinar. Press #to skip.

If you join by computer or mobile device later, you can enter the Participant ID to bind your phone and device session together and show your video when you speak on the phone. To enter your participant ID once you are in the meeting, enter #Participant ID# on your phone.

During the meeting:

The following commands can be entered using your phone’s dial pad while in a Zoom meeting:

  • *6 – Toggle mute/unmute
  • *9 – Toggle raise/lower hand

This link has all you need to know about how to be on video on one device and audio another.

Having trouble with NORD?

(this only applies to the 2018-2019 Ancestral Lineage Healing Course)

If you’re having difficulty on the site, with logging in, accessing content, or anything that seems glitchy, first try clearing the cache in your browser, then giving it another shot. Sometimes old commands and attempts get “stuck” in the cache, and so clearing that out can fix many problems, and give you a fresh start.

  1. The links below will explain how to clear the cache on the device you’re using:
  2. Close the browser.
  3. Reopen the browser and try what you were attempting again.

If the issue persists, it could be a conflict with a plugin or extension in your browser. Many ad-blockers will stop code from running properly, this can be worked around by using your browser in “Private Mode” or “Incognito”.

  1. The links below will explain how to launch a browser in Private Mode
  2. If you are successful with the login attempt while in Private Mode, then the issue is most likely an installed Ad Blocker. Most Ad Blockers provide a method to whitelist or otherwise allow specific sites to bypass the security of the plugin, which should be in the Settings or Preferences of the Ad Blocker.

If you’re still having trouble, fill out that handy form below and we will help you directly.

Check out the NORD tutorial at the bottom of the page over at https://nordcommons.org/ to learn more in general about some of the functions and uses of NORD, beyond our own group space.
We have made some magic happen here to connect Ancestral Medicine and NORD seamlessly for easy use in our courses! Any kind of computer magic comes with the potential for something to be glitchy, so apologies if this is happening to you. We’ll get it smooth again!
NORD is synced with the Ancestral Medicine site in such a way that when you are logged into to the online course, simply clicking on the Community, NORD Group, or Forum links in the main menu should get you directly into the NORD and sign you up for the private group, or get you in there if you’re already a member.

If that isn’t happening, try this:
1. Do the steps above to clear the cache in your browser and then re-login to the online course.
2. Try clicking on any of those links (Community, Forum, or NORD Group in the main menu).
3. If that doesn’t work, go ahead and fill out the form below and we will get you manually logged into NORD and it shouldn’t be a problem in the future.

More on this:

I’m part of the Ancestral Medicine course and it says I already have an account, but I don’t have a password, what should I do?

NORD integrates with Ancestral Medicine so that when you’re logged into the AncestralMedicine.org, a NORD account is automatically created.  When you follow the link from the Ancestral Medicine course to NORD, we can tell you’re part of the class and will automatically add you to the NORD group.

Some users have had issues with this feature.  It doesn’t seem to work with Safari on iPhone or iPad.  We also had an issue with users who were logged into AncestralMedicine.org when we set up the integration, which we resolved.

To access your NORD account, you can do either of two things:

  1. Reset your password using the “Lost your password?” link on the login form, then log in.
  2. Log in to AncestralMedicine.org, then visit NORD in the same browser window.  This method does not seem to work on mobile Safari.

When you’re logged in, you can change your password on you account settings page, which you can access through the Settings menu item under your username in the menu bar at the top of the page.

If you still need help with NORD, you can reach developer Daniel Rekshan at daniel@nordcommons.org. He’s really friendly, and passionate about NORD!